TERMS AND CONDITIONS
The following conditions here state the rights, obligations, and responsibilities of all parties involved in this Agreement. In places where the words 'you' or 'your' appear, they refer to the Customer: 'we', 'us' or 'our' signifies Land Maintenance Services; 'teams' 'providers' refers to the subcontractors who may carry out the services. The present terms and conditions can be changed and/or amended subject to prior written notice. Your attention is drawn to our cancellation policy in Clause 4 of these Terms and Conditions.
1. Introduction
1.1 Please check that the details in these Terms and on the Quote are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing.
1.2 We would be grateful if you would reply to this e-mail, stating that you have read and accepted our Terms and Conditions, and that your details are correct. In the case that you do not reply to this e-mail, we will assume that you have read and accepted the terms and conditions, and that all details as listed, are correct.
2. Bookings and Confirmation
2.1 At the time of the booking you have to provide us with an accurate description and size of your garden. Land Maintenance Services reserves the right to amend the quote and charge for any extra work that needs to be carried out.
2.2 If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the Order, or we may make an additional charge of a reasonable sum to cover any extra work that is required.
2.3 Access to property: You shall ensure that access to your property is available either by providing a set of keys/code in advance of the date of service or by ensuring someone is at the property on the day of the service. Please note, that we recommend your presence at the property, as described in Clause 5.3 of these terms and conditions.
2.4 Once a job has been confirmed, a slot will be reserved for the performance of the service. Please note that the confirmation of the time of the job is only an estimate, as we do not have control over given circumstances, including but not limited to traffic or bad weather.
2.5 Please note that it is your responsibility to make parking arrangements. Any parking fees or fines, accrued during the time of the service provided, are to be paid by the customer.
3. Pricing and Payment:
3.1 Our prices are based on information provided by you as well as a viewing conducted by Land Maintenance Services. We reserve the right to amend the Quote/Order Confirmation should we feel it is necessary.
3.2 The Services provided by Land Maintenance Services are payable via bank transfer within 14 days after the completion of the quoted work.
3.3 Prices are based on a minimum charge of the corresponding service to be provided:
(a) Our minimum hourly rate for using any service is a minimum fee of 2 hours (£50). Prices are based on information provided by the customer and are estimated in the most accurate way possible. If a job is to take longer than originally planned, the same hourly rates are to be applied. £25 per hour per operative, with an additional charge of £20 per hour if one of our tractors is needed by operatives to complete the work . If the job takes less time to complete than originally estimated, you will be charged according to the time taken to complete the job (subject to our minimum two hour charge of £50).
(b) Please, be aware that any green waste removed by Land Maintenance services will be included in the quoted job and must be outlined within the quote before signing. Any further waste requested to be taken away that was not originally quoted for will incur a charge of the fee to dispose plus £40 transport fee per load taken.
(c) Pressure wash is charged at a minimum call out charge of £80.00. For areas bigger than 20 sq.m, a charge of £4 per sq.m. will apply.
(d) All work that requires materials, included but not limited to fencing or landscaping, pricing is based on information gathered after viewing or given pictures of the work area. Price is specific for each project depending on its special requirements. A deposit is required 14 days minimum to the start of the work. The deposit will be determined by the cost of the materials required. The deposit is non-refundable and if a cancellation is made, the deposit is kept by Land Maintenance Services as compensation for the materials for the project that have been bought by Land Maintenance Services.
3.4 Any further services provided by Land Maintenance Services that were not originally quoted for are payable via bank transfer within 14 days after the completion of the quoted work.
4. Services we will not be able to perform/undertake:
4.1. We do not supply flowers for planting. Clients must choose and purchase any flowers they wish to be planted on their property.
4.2. We shall not provide the customer with a flower design project. Clients must have a clear idea what and where needs to be planted or an already created design for our operatives to follow when arriving to perform flower planting service.
5. Delays
5.1 Job arrival times are estimated. Although we always do our best to be on time, circumstances out of our control may cause delays. We will not accept responsibility for any customer losses due to unforeseen or unavoidable delays.
6. Reschedule and Cancellation of Appointments:
6.1 Land Maintenance Services reserves the right to charge £50 in case you decide to reschedule/cancel the appointment on short notice (less than 24 hours prior to the job).
6.2 In the case that you, the customer, decide to cancel the gardening service upon arrival of our teams, we reserve the right to charge a cancellation fee of £100. This cancellation fee will only be applicable and charged for travelling expenses and lost time.
6.3. Land Maintenance Services reserves the right to stop the working process or cancel the booking due to bad weather conditions which are not allowing us to perform the required service.
6.4. Land Maintenance Services reserves the right to refuse, cease or stop the service process at any time if our staff are abused or threatened in any way.
7. Services:
7.1 In order to provide professional and quality service, our team must have adequate lighting and water tap available in the work area, as well as unobstructed access.
7.2 In instances where the health or well-being of our teams is threatened, due to hazardous environment, Land Maintenance Services reserves the right to cancel the appointment, and will not be liable for any charges/fees which the customer may accrue from third parties in the case of a cancellation of the service.
7.3 We require that you (or representative) are present at the end of the Service in order to inspect it and sign off the work as completed to your satisfaction. In the event that you are not present, the Service will be treated as accepted by you.
7.4 We will make every effort to arrive and complete the Services on time however there may be delays due to circumstances beyond our control. In this case we will complete the Services as soon as reasonably possible
8. Our right to sub-contract services
8.1 We reserve the right to sub-contract some or all of the work to be carried out.
8.2 Should we subcontract any or some of the work, these conditions will still apply.
9. Liability for loss or damage
Our liability for loss or damage is restricted, as clarified below:
9.1 Liability is limited to the subcontractors carrying out the work. Therefore the subcontractors providing the service will be liable for any loss or damage.
9.2 Should the negligence or breach of contract results in loss of or damage to your property, the team carrying out the job will be liable for the repayment of the sum equivalent to the cost of their repair or replacement, whichever option is the smaller cost
10. Time limit for claim.
10.1 All claims must be notified to us in writing on a formal complaint letter within a five(5) calendar day period including photos of the areas/service done you wish to claim for. Therefore any complaint filed later than 5 working days (from the date the service provided) will NOT be dealt with.
10.2 Notwithstanding Clauses 8, 9 and 10, our company cannot be held liable for any loss of or damages to the items unless a claim is submitted to us, or to our agent or the company conducting the collection or delivery of the goods by us, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within a period of 24 hours of completion of the service.
All services are subject to Land Maintenance Services TERMS & CONDITIONS